Refund

Thank you for shopping at LoomRuneSupply.

We want every customer to receive the correct product in good condition. Because our apparel is made to order, our return and refund policy differs from that of traditional retail stores.

Please review the following information before placing an order.

1. Made-to-Order Products

All LoomRuneSupply products are produced specifically for each customer after an order is placed.

Our products are printed and fulfilled through independent third-party production partners.

Because each item is made to order, we do not accept standard returns or exchanges for buyer’s remorse, incorrect size or color selections, or changes of mind.

However, we provide support for products that arrive damaged, defective, or incorrect, as described below.

This policy does not limit any rights you may have under applicable consumer protection laws.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, contains a manufacturing defect, or does not match the product you ordered, please contact us within 30 calendar days of delivery.

Eligible issues may include:

A damaged or defective product upon arrival
Printing errors or significant print defects
An incorrect item or design
The wrong size or color sent due to a production or fulfillment error
Other verified manufacturing defects

Once your claim is reviewed and approved, we will offer an appropriate resolution, which may include:

A replacement or reprint at no additional cost
A refund to the original payment method

We will review each reported issue based on the order details and supporting evidence.

3. How to Request a Replacement or Refund

To report an issue, please email:

support@loomrunesupply.com

Include the following information:

Your order number
The email address used to place your order
A brief description of the problem
Clear photographs showing the damage, defect, or incorrect item

For printing issues, please include a photograph showing the affected design or print area.

Claims for delivered damaged, defective, or incorrect products should be submitted within 30 calendar days of delivery.

Our customer support team typically responds within 24–48 hours, Monday through Friday.

We may request additional information when needed to investigate a claim.

4. Returns and Exchanges We Do Not Normally Accept

Because products are custom-produced after purchase, we do not accept routine returns or exchanges for:

Ordering the wrong size
Choosing the wrong color
Changing your mind
No longer wanting the product
Personal preference regarding a correctly described product

Please review the product description, available colors, and size guide carefully before placing your order.

If we shipped an incorrect size or color due to our error, the issue is covered under Section 2.

Nothing in this section excludes remedies required by applicable law.

5. Return Shipping Costs and Restocking Fees

For approved claims involving damaged, defective, or incorrect products:

Return shipping fee: $0
Restocking fee: $0
Replacement shipping cost: $0

In most cases, customers will not be required to return the affected product.

Please do not mail any products to an address printed on the shipping label unless our support team has specifically authorized a return and provided instructions.

If a physical return is necessary for an approved claim, we will provide instructions and cover the required return shipping cost.

6. Refund Processing

Once a refund request has been reviewed and approved, we will initiate the refund to the original payment method.

We aim to initiate approved refunds within 5 business days of the approval decision.

The time required for the funds to appear in your account depends on your bank, card issuer, or payment provider and may take additional business days.

You will be notified when the refund has been initiated.

7. Lost or Missing Packages

If your package appears lost in transit or has not arrived within the estimated delivery timeframe, please contact us.

We will review the tracking information and investigate the delivery status with our shipping or production partners.

If the shipment is confirmed lost or undelivered under circumstances for which we are responsible, we will offer an appropriate resolution, which may include a replacement shipment or refund.

If tracking shows the package as delivered but you cannot locate it, please contact us promptly so we can assist with the investigation.

8. Incorrect Shipping Addresses

Customers are responsible for entering a complete and accurate delivery address during checkout.

If you notice an address error, please contact us as soon as possible.

We cannot guarantee address changes once an order has entered production or shipping.

If an order cannot be delivered because of an incorrect or incomplete address supplied by the customer, free replacement or refund may not be available. We will review the circumstances and explain any available options or additional charges before proceeding.

This does not affect your rights where an error was caused by us or our fulfillment partners.

9. Order Changes and Cancellations

Because our products are made to order, orders may be submitted to production shortly after payment has been confirmed.

If you need to cancel an order or change its size, color, design, or shipping details, please contact us immediately.

Cancellation or modification requests can only be accommodated before the order enters production and must be confirmed by our support team.

Once production has started, cancellation and modification requests generally cannot be accepted.

Approved cancellations will be refunded to the original payment method.

10. Contact Information

For questions about an order, refund, replacement, or return request, please contact:

LoomRuneSupply Customer Support

Email: support@loomrunesupply.com

Support Days: Monday–Friday

Typical Response Time: 24–48 hours

We are committed to reviewing customer concerns fairly and providing appropriate assistance.

11. Policy Updates

LoomRuneSupply may update this policy to reflect changes in our operations, production processes, or applicable legal requirements.

The latest version will be available on this page.

Any changes will be applied in accordance with applicable law and will not remove rights already established for existing orders.