Privacy Policy

At LoomRuneSupply, we respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit https://loomrunesupply.com, contact us, create an account, or purchase products from our online store.

By using our website, you acknowledge the information described in this policy.

1. Information We Collect

Depending on how you interact with our website, we may collect the following information:

Personal and Contact Information

  • Full name
  • Email address
  • Phone number, when provided
  • Billing and shipping addresses

Order and Transaction Information

  • Products purchased, sizes, colors, and quantities
  • Order numbers, order dates, and order status
  • Payment status and transaction references
  • Shipping and tracking information

Website and Technical Information

  • IP address and browser or device information
  • Pages visited and website interactions
  • Cookies and similar technical information used for website functionality, security, and performance

Customer Communications

  • Messages sent through our Contact Us form
  • Customer service inquiries and related correspondence
  • Information voluntarily submitted through newsletter signup forms

We aim to collect only the information reasonably necessary to operate our store and provide customer support.

2. How We Use Your Information

We use personal information to:

  • Process payments and fulfill customer orders
  • Produce and deliver made-to-order merchandise
  • Send order confirmations, shipping notifications, and customer service updates
  • Respond to inquiries, refunds, replacements, and support requests
  • Maintain customer accounts and order history
  • Prevent fraud and protect our website
  • Improve website performance and shopping experiences
  • Comply with applicable legal and tax obligations
  • Send promotional communications when permitted by applicable law and your marketing preferences

You can unsubscribe from promotional emails using the unsubscribe link provided in applicable messages.

3. Payments and Checkout

LoomRuneSupply uses WooCommerce to manage products, orders, and checkout.

When online payments are enabled, transactions are processed through the payment provider displayed at checkout, which may include Stripe.

Payment providers may collect and process payment information in accordance with their own privacy policies and security practices.

We do not intentionally store complete payment card numbers or card security codes in our ordinary WooCommerce order records.

Order records may contain payment status, the payment method used, and transaction references.

4. Print-on-Demand Production and Fulfillment

Our merchandise is made to order through independent third-party production partners.

To manufacture and deliver your purchase, we share the information necessary for order fulfillment with our print-on-demand service provider, Printify, its relevant production partners, and shipping carriers.

This information may include:

  • Customer name
  • Shipping address
  • Contact information required for delivery
  • Product details, selected size and color
  • Order information necessary for production and shipping

These partners use order information to support production, delivery, tracking, and related fulfillment services.

For additional information, please see the Printify Privacy Policy at https://printify.com/privacy-policy/.

5. Contact Forms and Customer Support

When you contact us through our website, we process the information you submit to respond to your inquiry.

Our Contact Us form is provided through WPForms.

We also use email delivery services, which may include Brevo, to send transactional notifications and customer support communications.

Please do not submit payment card numbers, passwords, or other highly sensitive personal information through the contact form.

6. Email Communications and Newsletters

If you subscribe to promotional communications, we may use your email address to send information about new products, special offers, and store updates.

You may unsubscribe from promotional communications at any time.

Order-related, account-related, and customer service messages may still be sent when necessary to provide our services.

We do not automatically treat the submission of a customer support form as consent to receive marketing emails.

7. Cookies and Website Technologies

Our website may use cookies and similar technologies to support:

  • Shopping cart and checkout functionality
  • Account login and security
  • Website preferences and session management
  • Performance monitoring and fraud prevention
  • Analytics or advertising features, where enabled

Some cookies are necessary for the website to operate.

Optional analytics or advertising technologies may be subject to additional privacy controls or consent requirements under applicable law.

You can manage or delete cookies through your browser settings. Disabling essential cookies may affect shopping cart or checkout functionality.

8. How We Share Information

We may disclose personal information to service providers when necessary for legitimate business operations, including:

  • WooCommerce and website service providers
  • Printify and production fulfillment partners
  • Shipping and delivery carriers
  • Payment processors
  • Website hosting and infrastructure providers
  • Email delivery and customer support service providers
  • Security and fraud prevention service providers

We may also disclose information where required by applicable law, to respond to lawful requests, or to protect our rights and customers.

We do not sell customer contact lists to third parties.

We do not share customer information with independent advertisers for their own marketing merely because a customer makes a purchase. If advertising or measurement tools that involve personal data sharing are enabled, we will describe those practices and provide any legally required choices.

9. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Complete orders and provide customer support
  • Maintain legally required business and transaction records
  • Investigate disputes, fraud, and security issues
  • Meet applicable accounting, tax, and legal obligations

Different categories of data may have different retention periods.

We periodically review retained information and delete or anonymize it when no longer needed, subject to applicable legal requirements.

10. Data Security

We use reasonable administrative, technical, and organizational measures intended to protect customer information.

These measures may include encrypted HTTPS connections, access controls, software updates, and the security features provided by our hosting, payment, and fulfillment partners.

However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

11. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have rights to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of certain personal information
  • Request information about how your data is used or disclosed
  • Withdraw consent for optional processing where applicable
  • Opt out of certain marketing communications or data-sharing activities, where applicable

Some requests may be subject to legal exceptions, including requirements to retain transaction records.

To submit a privacy request, contact us using the information below.

We may need to verify your identity before completing a request involving personal information.

12. Children’s Privacy

Our website is intended for a general shopping audience and is not directed to children under 13.

We do not knowingly collect personal information directly from children under 13.

If you believe a child has provided personal information to us without appropriate authorization, please contact us so that we can review the situation.

13. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices of independently operated websites.

We encourage you to review their privacy policies before providing personal information.

14. International Data Processing

LoomRuneSupply uses third-party technology, payment, and fulfillment service providers that may operate in different countries.

As a result, information may be processed or stored outside your state or country of residence.

Where required, we take appropriate steps to comply with applicable requirements governing international transfers of personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, website technologies, legal obligations, or business operations.

The latest version will be published on this page with an updated revision date.

16. Contact Us

For questions about this Privacy Policy or requests concerning your personal information, contact:

LoomRuneSupply

Website: https://loomrunesupply.com

Email: support@loomrunesupply.com

Customer Support: Monday–Friday

Typical Response Time: 24–48 hours